Welcome to a piece of me.

Check out my About section, and some of my Projects!

As an aspiring systems administrator pursuing a degree in Computer Science, I am eager to leverage my technical skills and problem-solving abilities to contribute to any team I find myself a part of.

My experience in IT support and administration has equipped me with a strong foundation in managing and troubleshooting complex environments, and I am driven by the desire to learn and improve continuously.

Key Skills:

  • Help Desk & Technical Support: Extensive experience managing ticketing systems, diagnosing technical issues, and providing phone and online support to ensure timely resolution of user requests.

    • Active Directory & Azure: Proficient in configuring and managing Active Directory environments, Azure AD, and hybrid setups with Azure AD Connect for seamless identity management.

      • Networking: Hands-on experience with LAN, DHCP, VPN, DNS, and VLAN configuration, ensuring reliable network performance and security across different platforms.

    • System Administration: Skilled in managing and troubleshooting platforms including Windows 10/11, macOS, and Chrome OS, utilizing tools like SCCM and RDP for remote desktop management.

  • Customer Service & User Training: Committed to delivering exceptional service while handling customer complaints and training users on new technologies to ensure smooth adoption.

Technical Proficiencies:

  • Ticketing Systems: ServiceDesk Pro, TeamDynamix

    • Software: Active Directory/Azure, SCCM, RDP (Bomgar), Office 365, Outlook, Zoom, Adobe, TalkDesk IVR

      • Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari

    • Networking: LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS, VLAN

  • Platforms: Windows 10/11, macOS, Chrome OS

With a goal-oriented mindset and a passion for bettering myself, I am excited to step into an administrative role where I can apply my skills, contribute to the success of the company, and continue growing as a professional.