Feel free to call me Jay!
I am an IT professional, with 2 years of experience in the field, supporting individuals of all technical levels.
Recently, I have been looking to expand my potential, working on projects and certifications to better my understanding of the technology I use every day.
I enjoy working on myself, racing my car, and spending time with those around me in my off time. During this period, I’ve learned that projects can be fun, tires are expensive, and memories last a lifetime.
Work Experience
Ohio Department of Taxation, Columbus, OH
12/2024 - Present
Information Technologist 2 (Identity & Access Management)
Supported the Ohio Department of Taxation as an Identity and Access Management technician. Specialization in secure access management across enterprise applications, mainframes, and directory services. Ensures proper identity governance, access control, and compliance through best practices and routine audits by the IRS and other governing agencies.
Some of the systems I am responsible for include:
Microsoft Identity Manager, Active Directory, SCCM, ServiceNow, SalesForce, WorkFront, SharePoint, Print Servers, Mainframe, OH|Tax, Adobe Creative Cloud, File Share Servers, Cisco’s DUO, Qualys, Bluezone and many others.
Maintained and regularly authored KB articles and SOP’s. Provided end-user support as necessary across a wide variety of applications.
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Franklin University, Columbus, OH
03/2023 - 12/2024
IT Services Technician
Acted as the primary point of contact for IT communication and problem resolution. Resolved issues in person, over the phone and through remote screen sharing. Used PowerShell to automate tasks for increased efficiency when dealing with routine issues. Managed user accounts through Active Directory and Microsoft Entra ID. Managed machines remotely using SCCM.
Key Contributions:
• Maintained and authored approx. 75 Knowledge base articles posted on the Franklin Support site to support long-term knowledge retention and self-service troubleshooting.
• Led various projects with our security team regarding NVR changeover efforts/new camera system.
• Routinely rolled out and acted as 1st support for new technologies deployed across the University.
• Administered printers, computers, and all the phone-system programming logic (TalkDesk) for the University.
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Columbus State Community College, Columbus, OH
09/2022 - 03/2023
Academic Technology Support Technician
Provided comprehensive support for enterprise devices, including desktops, laptops, printers, and audiovisual systems.
Managed work orders using TeamDynamix, prioritizing and documenting issues to ensure efficient ticket resolution and consistent communication with end-users.
Installed and configured hardware such as computers, thin clients, monitors, peripherals, and network devices, leveraging existing VLAN setups and DHCP configurations to integrate equipment seamlessly into the network as a work-study employee.
